Dial-a-Ride is a vital free service that supports older and disabled Londoners, to get them to where they need to be. The new app-based Dial-a-Ride booking system, offers members and caregivers access to an additional channel to the existing telephone booking system and allows members to book journeys and manage their bookings. Members are now able to download and use the app to book journeys from Monday 20 November onwards.
The new app will improve the accessibility and efficiency of the service with customers being able to book more quickly, track where their driver is, update any details related to their ride, and cancel a trip without having to call the contact centre. Members will be able to customise their app with accessibility features to meet their specific needs, such as options to assist those with impaired vision with voice overs and adaptive font size. The new system will help TfL schedule trips more efficiently, benefitting both members and drivers through better planning of journeys.
TfL will be letting customers know about the new system using various communication channels including posters, leaflets and recorded messages on a phoneline. Further details about making bookings with Dial-a-Ride can be found here.
The new app system is the latest improvement TfL have made to the Dial-a-Ride service as part of their ongoing commitment to making London’s transport network more inclusive. They have recently extended the operating hours of the service, having engaged closely with Transport for All, Age UK and Dial-a-Ride members, meaning the service now operates until midnight on all nights of the week. Earlier this year, an additional 12 drivers were recruited to meet the increased demand for the service, as well as more staff to improve call waiting times in their contact centre.
Disabled people can also travel for free on London’s transport network with the Disabled Persons’ Freedom Pass. Free travel on National Rail services is also available from 9.30am Monday to Friday and all day on weekends and public holidays. They also offer a Turn Up and Go service on London Underground, London Overground and Elizabeth line. Everyone is welcome to use this service and there is no need to pre-book. More details can be found here.